Have a question about Blue Sky Nursery?
How do I set up an account?
You can call the office to send you a credit application or you can access the form on our website. Fill it out and fax it to us and we will then contact your references. Once we have decided upon credit terms, we will send you a letter outlining them.
How can I pay for my order?
We accept cash or cheques.
What are your payment terms & conditions?
All invoices are to be paid as per your credit terms. Any severely overdue accounts will be reported to the National Horticultural Credit Association. Any accounts showing 90 days past due will automatically be converted to COD and reviewed annually.
When is the best time to order?
Spring orders should be sent in to us after our new availability comes out in the fall since new and popular items sell out quickly.
Do you have minimum orders?
You can order whatever amount you would like for pick up or delivery but we do have minimum shipping charges.
How do I make changes to my order?
You can email your changes to firstname.lastname@example.org or fax them into the office at 905-563-5256.
Do you make substitutions?
Yes. We ask if you are willing to accept subs at the top of every order form. If you choose Yes, the substitutions are made by the Nursery Manager.
What kind of labels do you put on your product?
We have our own custom label that includes a name, picture and description of the product in English and French.
Do you add UPC or preprices to your products?
Yes we do and it is free of charge. We add our UPC to our custom label and then add your specific preprice as indicated on your order form. If you do plan on using our custom UPC’s, please let us know so that we can ensure all of your labels have our UPC on them. You can request an excel spreadsheet with our UPCs so you can add it to your system easily.
What shipping methods do you use?
We ship our product with our own trucks and trailers. In the spring, we sometimes use an outside carrier.
How are shipping costs calculated?
Each customer is given a freight area which is calculated by your distance from the nursery. The delivery charge is a percentage of your order total, before taxes.
Do you ship COD?
Yes. We will ship your product to you and you can provide the driver with a cheque for the full invoice amount.
What is your claim policy?
Since we cannot control cultural practices after plants leave our facility, claims will only be accepted up to 30 days after the delivery date. Please call us with any issues you might have so we can resolve them quickly.
Who do I contact?
- Peter Kuipers for Ontario sales
- Peter Zwaagstra for Eastern Ontario & Quebec sales and product information
- Sara Karklins for orders, invoices, statements, availabilities, and deliveries
What shows does Blue Sky attend?
- November – Quebec Expo
- November- HortEast
- January – Landscape Ontario Congress
Do I have to make an appointment for a visit or tour?
No. Although if you call ahead, we can set up an appointment for you with the Nursery Manager Pete. He will be able to give you a tour and answer your product questions.
Do you have display gardens?
Yes, you are welcome to come by and see them anytime you would like!
Do you visit customers on request?
Yes. We always look forward to spending time with our customers so we can answer any questions or concerns someone might have. You can contact Peter Kuipers for Ontario areas or Peter Zwaagstra for Eastern Ontario and Quebec areas to make an appointment with them.