How to receive credit or file a claim
Establishment of Credit
All new customers or customers who have not purchased in the last three years are asked to fill out a Credit Application. Once we have contacted your references and established terms of credit, you will receive a letter notifying you of your terms. If we cannot establish credit before your first delivery, that delivery will be COD (cash on delivery).
Terms
All invoices must be paid as per your agreed terms. If not paid within terms, late fees of 1.5% a month will be charged. Any severely overdue accounts (90+ days overdue) will be reported to the National Horticultural Credit Association. If you have been reported to the NHCA, it will be indicated by an orange sticker on your monthly statement.
Claims
Since we cannot control cultural practices after plants leave our facility, claims will only be accepted up to 30 days after the delivery date. Please let us know about any credit issues before sending in an adjusted cheque so we can assure the accounting is completed properly in our system. Credits are good for one year from the date of the credit invoice.